Gmail emails now not working - SMTP error?


hi there,

 

we have been using gmail (normal) our mail system.

 

it has been working fine 2 years. until today.

last night changed business catalyst password security , can't send mail coming back.

 

(ourbusinesscatalystsite.com reference, have replaced them our actual site)

 

technical details of permanent failure:

google tried deliver message, rejected relay mail.ourbusinesscatalystsite.com mail.ourbusinesscatalystsite.com [64.98.36.5].

error other server returned was:

535 5.7.8 error: authentication failed: authentication failed (smtp auth failed remote server)

 

 

the funny think have 2 gmails , set same , still work fine. i've updated password , kept every detail same other gmails , mine wont work.

 

i have set gmail - send mail as:

email = bc email

treat alias

send through ourbusinesscatalystsite.com smtp servers

smtp server = mail.ourbusinesscatalystsite.com

port 465

username = bc email login

password = bc password (new)

secured connection using ssl

but keeps saying:

 

authentication failed. please check username/password.

[server response: 535 5.7.8 error: authentication failed: authentication failed code(535) ]

 

does know what's going on. i've tried other connections , other ports , i'm getting error messages.

 

it's worked fine years don't what's changed (other password wont let me update).

 


hi dandy,

 

can please provide email addresses trying send emails.

 

also login webmail , try send email check if works or not.

 

please provide site domain can check , you.

 

regards,

gaurav aggarwal



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