Premiere Pro CS6 crashes W7 PC when exporting

-

either pp cs6 stops working, or entire system crashes when exporting.   

 

- adobe premiere pro, version 6.0.3 (001 (mc: 264587))

- latest updates have been installed.

- os: windows 7 professional, service pack 1

- source footage: mp4, 1280x720 @ 29.97 fps

- error message:  1 of 2:

    1.  if program crashes, simple “adobe premiere pro cs6 has stopped working.  problem caused program stop working. windows close program… (etc)”

    2. system crash – no error, video noise frozen on monitor; system must powered down , rebooted.

- happens when rendering – “match sequence settings” , “h.264 youtube 720p 29.97”

- program or system has crashed every attempt @ rendering (7 times), program installed 1 day ago.

- no other software running @ time.  norton 360 , windows computer protection only.

- no 3rd party effects or codecs installed.

- computer hardware/system information:

<<< system summary >>>

> mainboard : asus m4a88td-v evo/usb3

> chipset : amd 880g

> processor : amd phenom ii x6 1100t @ 3400 mhz

> physical memory : 8192 mbddr3-sdram

> video card : amd radeon hd 6700 series

> hard disk : seagate st31000524as ata device (1000gb)

> hard disk : maxtor onetouch (750gb)

> dvd-rom drive : atapi ihas124 b

> monitor type : lvm-42w2 - 42 inches

> network card : realtek semiconductor rtl8168/8111 pcie gigabit ethernet adapter

> operating system : windows 7 professional professional media center 6.01.7601 service pack 1 (64-bit)

> directx : version 11.00

> windows performance index : 5.9 on 7.9

 

video card/drivers information:

 

>driver packaging version: 9.012-121219a-152192c-ati

>catalyst version: 13.1

>provider: advanced micro devices, inc.

>2d driver version: 8.01.01.1278

>2d driver file path: /registry/machine/system/controlset001/control/class/{4d36e968-e325-11ce-bfc1-08002be1031 8}/0001

>direct3d version: 9.14.10.0945

>opengl version: 6.14.10.12002

>amd vision engine control center version: 2012.1219.1521.27485

 

- not think using mecury playback engine gpu acceleration. video card not on list.

- crash seems happen during rendering; no issue of yet while performing other tasks (so far)

i investigate usual suspects:

  1. heat buildup inside case during export.  make sure fans working , dust has been removed.
  2. video card driver.  make sure have latest non-beta version card.  (you have 13.1 , latest 13.4)

 

jeff



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