Cloud Premier project issues

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i being told premier sequence cannot located whenever try , open premier pro file whether istored in cloud or on hard drive. on jhold tech support expecting hour long wait. on deadline. appreciated.

 

i tried accessing account on computer , being told "sorry, files unavailable. we're going fix , have things toi normal soon."

 

what about. have editor here in ten minutes , expensive service costing me nore money? help!



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