ADOBE AN ABSOLUTE DISCGRACE OF A COMPANY TAKING MORE MONEY THAN THEY SHOULD OFF MY ACCOUNT EVERY MON

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i have been having major issues adobe creative cloud account.  problem started when had normal subscription, upgraded team additional space.  due changes in team reverted normal subscription 3 months later.  had hoped update monthly subscription 1 subscription... no!!  adobe said couldnt restart normal subscription , had start new one, did.  tried cancel team subscription , every month have.  yet every month still charged along new , old normal subscriptions. (3 cc payments per month)

 

 

i have tried cancelling adobe creative cloud subscrition 5 months.  time , time again adobe keep saying cancelled , every month charged.  have go through support , battle refunds , spend hours of time speaking overseas support operators going on same stupid things.

 

 

adobe support hopeless , have raised on 10 support cases sort , on 15 hours of time rectify situation.  time , time again adobe escalate it, have fixed every month billed team on 8th of month billed 2 x normal subscriptions on 18th of every month.

 

 

it has got stage sick of support , need @ alternatives sort this.  bank cant cancel because not direct debit or standing order.  adobe has card details , lies them cancel it.  option bank said can choose cancel cards.

 

 

adobe can please cancel adobe please.  wish cancel have had enough.

 

 

here support cases trying cancel.

#0210696665

#0210598930

#0210656123

#021065 4488

#0210119710

#0210386192

#0210385224

#02103852 20

#0210385197

#0210270656

#0210217642

#0210042906

#0210210299

#0209901892

 

 

you details those

 

 

looking forward response

please accept our apologies issues memberships.  i'll what's happened here , things resolved.

 

kind regards

bev



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