Adobe® Captivate® has encountered a problem and needs to close. We are sorry for the inconvenience.

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i trying use adobe captivate 5 , receiving message when trying open application,

 

"adobe® captivate® has encountered problem , needs close. sorry inconvenience."

 

can explain how issue can resolve!?

hi there,

 

on operating system using adobe captivate?

 

please recreate preferences of captivate, following location of captivate preferences:

 

windows 7: c:\users\[user name]\appdata (hidden folder)\local\adobe\adobe captivate 5 folder

           windows xp:  c:\documents , settings\[user name]\local settings\application data\adobe\adobe captivate 5 folder

           mac:  /users/[user name]/library/preferences/adobe captivate 5 folder


rename captivate 5 captivate 5_old

and try launch captivate 5

 

thanks.



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