Won't accept serial no. for InDesign CS5 when trying to upgrade to CS6. What to do?

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i own indesign cs5 (single product, not part of suite) , i'm trying upgrade cs6, bought. when prompted serial no. cs5 installer won't accept it; says not qualifying product. have double-checked serial number @ adobe account – correct. please help!

please refer : http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html



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