failing to initialze...


acobat reader "fails initialize".

have uninstalled previous adobe installations.

have de-activated anti-virus program.

hi lucymbl,

 

please try steps below:

> enable hidden admin account on windows 7 ( ref :  http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista/ )

> disable non-microsoft startup services. (ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html )

> disable antivirus softwares ca, norton,mc afee etc. temporarily computer.

reboot , install , check.



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