How can I open Premier Elements 11 Organizer when it Stops Working before it opens up?

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i have brand new premiere elements 11 software cannot organizer start up.  trys open shows error message saying elements 11 organizer has stopped working.thanks.

richardbeds

 

1.on computer operating system premiere elements 11 running? and, out of way, have latest version of quicktime installed, , running premiere elements 11 user account administrative privileges?

 

1. delete settings (preferences) file name .psa.prf. assuming windows 7 or 8 64 bit, route is:

users

owner

appdata

roaming

adobe

elements organizer

11.0

organizer

and in organizer folder psa.prf file delete.

make sure have folder option "show hidden files, folders, , drives" active path visible.

 

the shortcut is...as hold down shift+ctrl+alt computer main keyboard keys (altogether), double click organizer tab @ bottom of premiere elements 11 expert view workspace. pop should appear asking permission delete settings file. click yes that.

 

2. how trying gain access elements organizer...

a. welcome screen - organizer

or

b. clicking on organizer tab @ bottom of premiere elements 11 expert view workplace.

 

if or b lets organizer, might consider creating new catalog (file menu/catalog manager) disabling auto-analyzer options et al under elements organizer workspace edit menu/preferences/media-analysis.

 

let start there. watching results.

 

thanks.

 

atr



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