How to prevent Flash Player 11 from causing very frequent system lock-ups?

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how prevent flash player 11 causing frequent system lock-ups?

  • your operating system & version

  windows 7 home premium, service pack 1, 64 bit, current updates installed 

8 gb memory

note: video driver current, i.e. updated

  • your web browser(s) & version

mozille firefox 20.0.1            updates current

  • your flash player version having problems with

  flash player 11 – newest download 

  • explain problem in details; don't use meaningless words "can't", "cannot", "unable", "won't work"

after installing flash player 11 system locks no error messages (i’ve never received error message related lockup).  when system locks have no control keyboard or mouse.  have force restart of system.  lockup occurs when run application such aol’s todays news or drudge or nbcnews.  lockup occurs around every 2 minutes.  occurs (frequently) when select, mouse click, particular subject (not requesting video although contains video can launch).  occurs 80-90% of time when try launch video in particular subject.

when uninstall flash player 11 problem goes away, of course can’t view videos in particular subject.

i’ve tried install flash player 11 3-4 times on past month.  lock-up problem occurs.

when install flash player 10.3 works expected (including security flaws, expect)

how can flash player 11 work?

no error messages, system locks up

i'm sorry you're going through this.  suspect you're running conflict our protected mode introduced in flash player 11.4.  please try troubleshooting steps outlined in faq:

 

how troubleshoot flash player's protected mode firefox?

 

in particular, i'd recommend temporarily disabling protected mode (for troubleshooting purposes only) see if addresses issue.



More discussions in Using Flash Player


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