Cannot open my files!

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my photoshop cs6 shuts down every time try open new file. started occuring few hours ago. have sent "adobe crash report" , pretty frustrated. suggestions? i'd rather not have wait until tomorrow call.

 

i not beginner... i've been using ps years... , first "glitch" me.

good day!

boilerplate-text:

are photoshop , os updated , have performed usual trouble-shooting routines (trashing prefs pressing command-alt-shift/ctrl-alt-shift while starting photoshop until appropriate dialog appears after making sure customized presets actions, patterns, brushes etc. have been saved , making note of preferences you’ve changed, 3rd party plug-ins deactivation, system maintenance, cleaning caches, font validation, etc.)

 

regards,

pfaffenbichler



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