I qualified for the 29.99 upgrade special, but it still charged me 49.99?

i upgraded creative cloud upgrade special said qualified 29.99 membership upgrading creative suite. when purchased cloud, still charged me 49.99. purchased premise 29.99 price.

 

the upgrade offer said qualified on page:

https://creativecloud-specialoffer.adobe.com/special-offer/?loc=en_us&cc=useativesuite/faq /upgrade-policy.html

 

thank you!!

 

 

jess

you can contact adobe support directly in weekday (monday friday) on 800-443-8158 , contact adobe via chat.

 

here link chat : http://helpx.adobe.com/x-productkb/policy-pricing/avl-help.html

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