Adobe Reader has stopped working?


i have downloaded , installed adobe reader xi using customization wizard.  install finshed no errors on windows 7 x64 pro.  error appears when navigating muliple pdf document , clicking button.

adbereaderxi-error.jpg

normally happens when returning (by clicking button) 1st page of document.  i've included application error log below.

 

faulting application name: acrord32.exe, version: 11.0.0.379, time stamp: 0x505fd19e

faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

exception code: 0xc0000005

fault offset: 0xffe99c6c

faulting process id: 0x2208

faulting application start time: 0x01ce45977da8697c

faulting application path: c:\oppapps\adobe\reader 11.0\reader\acrord32.exe

faulting module path: unknown

report id: c1aebcd0-b18a-11e2-a293-a41731b772e4

 

i've ran adobe reader cleaner tool same results.

 

any appreciated.

can open adobe reader itself?  if so, try disabling protected mode [edit | preferences | security (enhanced)].



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